FAQ
Common FAQ
Do I need an RMA number to send a computer in for repair?
- Yes, please contact our service team for more information.
- Office Number: 972 241-4263
- Email: service@unisusapartsandservice.com
Who do I contact for help regarding parts or technical assistance?
- The Unis Parts and Service Department.
- Office Number: 972 241-4263
- Email: service@unisusapartsandservice.com
Can Unis provide tracking information for my orders?
- Yes, of course!
- If you ordered through a distributor please provide their purchase order number.
- If you ordered through our website please provide the order number that was sent to your email.
FAQ for Fantastic Prize
What type of Bill Acceptor works with Fantastic Prize?
- ICT Model A6 TDD6 Pulse works with easy installation.
FAQ For Godzilla Vs Kong 4P
What are the Dip switch settings for 4 player Positions?
Player 1: All Off
Player 2: 4 ON
Player 3: 3 ON
Player 4: 3 ON 4 ON
FAQ for Lane Master
How many balls should be in each Lane?
- 1 ball per lane
Where are fuses located?
- Inside the lower back door.
How many AMP's are there on a fuse board?
- 5 AMPs
What does ball missing on display mean?
- A ball is missing from one of the ball lift assemblies.
Where is ball assembly?
- In the middle of the left and right sides of the lanes.
Are both ball assemblies identical?
- Yes
FAQ for Pong
Where do I locate the on and off switch for game?
- Switch is by the power cord going into the game.
How do I remove the glass from game for cleaning?
- Use the suction cup provided with the game to lift and clean.
How do I use the charger for my phone?
- Plug into charging port on the leg of pong.
How do I put game in service mode?
- 1 Player side press 10 seconds continue to hold, press right orange button 10 seconds continue to hold, then press 1 player button 10 seconds and release all at same time after 10 seconds.
FAQ for Ticket Dome
Ticket Dome Troubleshooting:
Always start by verifying Power and Fuses on all 3 power supplies. 5V adjust to 5.3Vdc, 12V adjust to 12.6Vdc, and 24V adjust to 24.8Vdc.
ERROR LIST:
E01: Scoop Upper Sensor: Sensor inside scoop upper shell. Motor.
E02: Scoop Lower Sensor
E03/ADD: Scoop Micro Switch Error
E04: Tilt Alarm. Tilt is probably touching side, or wires pinched. Tilt is located on Blue Side
E07: Stepping Motor Zero Sensor: Sensor in the middle of the game. Center Motor.
E08: Communication Error: Sub Board 1st M3 2nd
E11: Reader Abnormal: 12 Volts to reader power supply.
E12: Ticket Detect Assembly Moving Abnormal: Switch under drawer, M3 Board
Player 1: Yellow Player 2: Blue Player 3: Purple Player 4: Red
FUSE PANEL:
F1: P1 and P2 F5: LED Control Board
F2: P3 and P4 F6: LED Control Board
F3: Movement Assembly F7: LED Control Board
F4: Main Board and Marquee F8: LED Control Board
Note: Each up down motor has an in line 5A fuse
ISSUES:
Basket Motor is Jittery/jumping: Motor is between Purple P3 and Blue P2 side. Turns gear that spins chain around. Possible: Motor loose (4 Screws), broken belt, or 3 casters under wheel.
Reboot/Tickets dispensing: Test and Service on either Main Board or Sub Board for 5 seconds then press Reset button.
FAQ for Wicked Tuna 4Player
What should the dip switches be set to in the 4 player consoles?
- Player 1 all Off
- Player 2 1 ON
- Player 3 2 ON
- Player 4 1 & 2 ON